Perth Airport wins gong for Best Airport Staff Service in Australia & Pacific

Perth Airport CEO Jason Waters said that the award is testament to the Perth Airport team’s commitment to providing an outstanding and world-class customer experience for passengers travelling through its terminals.

“It acknowledges all front-line staff including our airline partners and their ground handlers,  government agencies, retail and F&B, security and cleaning , airport operations and our fantastic Gold Coat Ambassadors.

“This award pays tribute to the airport community who strive to provide the best service possible 24 hours seven days a week.”

Mr Edward Plaisted, CEO of Skytrax said: “Perth Airport has enjoyed much success at the World Airport Awards in recent years, and the recognition for delivering the Best Airport Staff Service in Australia & Pacific is true testimony from customers for day-to-day excellence being achieved here.”

Background

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.

They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or input.

The 2024 Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the 7 month survey period from August 2023 to March 2024.

The survey evaluates the customer experience across all front-line areas of airport service and facilities, from check in, arrivals, transfers, shopping, security / immigration  through to departure at the gate.

- ENDS -

MEDIA CONTACT:
Corporate Affairs
Perth Airport
E: [email protected]